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ABOUT REMOTE ASSISTANCE & HOW TO USE IT


WHAT IS REMOTE ASSISTANCE?

Remote assistance is built into Window XP and allows you, to make a request via Email to someone hopefully you trust, inviting them to connect to your computer, and allowing them to see your screen in real time. They may even ask your permission to share control (mouse & keyboard) so that they can operate your computer from their remote location. It's as safe as having someone at your home with you beside them. Anytime you want to break the connection and terminate the session, just hit the ESC key.


QUICK SUMMARY THE REMOTE ASSISTANCE PROCEDURE

* Enable Windows Firewall & Disable any other Firewall.

* Run Remote Assistance to create the request file.

* Email the request file as an attachment using your favorite
   Email program.

* Wait for person you Emailed to request access.

* Allow access for the Remote Assistance session.

* Quit the Remote Assistance session.

* Disable Windows Firewall and restart computer to 
   restart your regular Firewall.

TIP: It's easiest if this procedure is performed 
while both people are talking on the telephone 
and also connected to the Internet.


FIREWALL ISSUES

IF YOU ONLY HAVE THE WINDOWS FIREWALL ON YOUR COMPUTER, THEN SKIP TO SECTION TITLED.. REQUESTING HELP VIA REMOTE ASSISTANCE

IF SOME OTHER FIREWALL PROGRAM HAS BEEN INSTALLED YOU MUST FIRST ENABLE THE WINDOWS FIREWALL AND DISABLE THE OTHER FIREWALL PROGRAM TEMPORARILY FOR THE REMOTE ASSISTANCE SESSION.

ENABLE THE WINDOWS FIREWALL

1.) START -> Control Panel -> Windows Firewall

Note: If you don't see "Windows Firewall", 
click.. Switch to Classic View

2.) Double-click the Windows Firewall icon to open it, 
   select.. On (recommended) 
   click... OK

DISABLE ANY OTHER FIREWALL PROGRAM

Note: This procedure will vary depending upon which Firewall software you have installed. Typically, there is an icon in the System Tray (bottom right corner of your screen) for your Firewall program or your Security Suite program. If you are on the phone with the other person they may be able to guide you on how to disable the firewall.

Note: For ZoneAlarm firewall, right click the ZA Icon in the system tray and select... Shut Down ZoneAlarm

* Ok, assuming you have the Windows Firewall enabled and any other firewall disabled, you are ready to make a request for Remote Assistance using the procedure below. Please have their Email address handy.


REQUESTING HELP VIA REMOTE ASSISTANCE

1.) Connect to Internet.

TIP: This is also a good time to get on the phone with the other person, but not absolutely necessary. It just makes things much easier.

2.) Navigate to.. START -> All Programs -> Remote Assistance 
     The "Help and Support Center" window will open.

* In the "Remote Assistance" section, 
   Click on... Invite someone to help you

* In the "or use e-mail" section (bottom of screen) 
   Click on... Save invitation as a file (Advanced)

Note: No need to type any Emil address at this time.

3.) In the "Remote Assistance - Save Invitation" section,

* Enter your first name in the top text box and at the bottom, leave the default setting of.. 01 Hours as is. This simply means that this invitation for remote assistance will be open for a 1 hour period.

* Click.. CONTINUE

4.) In the "Remote Assistance - Save Invitation" section,

* Checkmark... Require recipient to use a password

* Think of a password and enter it twice in the text boxes displayed.

TIP: Use a password that you could communicate to the recipient by giving a clue instead of the actual password. For example a clue could be "The password is your pet dog's name" or.. "The password is the last 4 digits of your home phone number".

5.) Click.. SAVE INVITATION and save it to folder... \My Documents or any folder that is convenient for you when you want to send an attachment via Email.

  Note: If there is a previous invitation file by 
  the same name, click.. YES to replace it.

6.) Exit (X out) the Help and Support Center.

7.) To send the invitation request file via Email, open your favorite Email program and begin composing an Email message to the person you want assistance from.

Attach the invitation request file you just saved with a short message telling the person that the invitation is good for 1 hour only.

If you are on the phone with the other person, just tell them what the password is and skip to next step.

TIP: For reasons of security, don't type the exact password within this Email message. However, you could give a clue, such as.. "The password is your pet dog's name". That would allow a certain degree of security. For a higher degree of security, you could call the recipient on the telephone and give the password.

8.) Send the message w/attachment and Exit (X out) your Email program.

9.) Wait for the recipient to receive your invitation. You will see a small dialog box pop up on your screen when the other person is attempting to gain access to your computer.

10.) Making the Remote Assistance connection...

* The Remote Assistance dialog will appear indicating that the other person has accepted your invitation and now requesting access to your computer.

Click.. YES

* Another Remote Assistance dialog may appear asking you if you wish to let the other person share control of your computer.

Click.. YES

Remote assistance now enabled.

Note: At any time, either person may press 
the ESC key to break the connection and 
terminate the session.

11.) After the session is terminated, you must set the FIREWALL conditions back to your original setup.

If normally, you only use the Windows Firewall, then you need to do nothing because it should already be Enabled.

In normally, you use some other Firewall Program, then you should restart your computer and ensure your Firewall has re-enabled itself. Then you will then need to go back into Control Panel to ensure the Windows Firewall is disabled.

That's it done!

Happy & Safe Computing!
Any questions?
---pete---

 
HIGH TECH HANDYMAN
609-291-1119

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